RIFAN FERNANDO

Summary

Seasoned IT Endpoint Specialist with a quarter-century of mastery in computer hardware lifecycle management and incident resolution. My career spans from foundational Technical Support and factory-level reporting at ECS Raya to leading Field Application Engineering for ASUS. I specialize in duplicating and resolving complex hardware issues, conducting rigorous technical research, and standardizing sales and marketing methods to maintain customer loyalty Expert in leveraging Google Workspace and digital tools to enhance corporate technical frameworks

Professional Journey

FAE Lead ASUS Technology Indonesia Feb 2020 - Present

Technical product presentations, tool demonstrations, and helping the sales team convince clients that the company's products are suitable for their needs [7].
Helping clients design, test, or integrate products into their systems [6].
Analyzing and fixing technical issues in the field or remotely (lab testing, log/code analysis) [2].
Answering advanced technical questions, guiding installations, and ensuring the product is functioning properly [2].
Conveying complaints, special needs, or feedback from clients back to the Research and Development (RD) or product headquarters [5].

Editor in Chief PEMMZCHANNEL (CV. Pemindo Multi Sukses) Oct 2014 - Jun 2018

Set the long-term content strategy, themes, and publishing timeline [4].
Directed the editorial process to ensure high-standard content output [4].
Hire, train, and mentor writers and junior editors.[5].

R&D Manager

CV Pemmindo Multi Sukses (Pemmz)

Oct 2012 - Sep 2014

Analyzed technical and non-technical growth for online and offline corporate marketing [5].
Developed internal systems, including SOP creation and sales method standardization [5].
Organized branding events and roadshows to maintain customer loyalty [5].

Hardware Editor PT Dian Digital Media (PC Media Magazine) Feb 2011 - Sep 2012

Conducted rigorous testing and reviews of new computer hardware [3].
Performed technical research on emerging computer technologies for magazine publication [3].
Managed events and coaching clinics with hardware distributors [2].

Technical Support PT ECS Raya Indonesia Aug 2001 - Jan 2011

Resolved product and after-sales issues in authorized service centers [2].
Synthesized complaint data into technical reports for factory feedback [2].
Managed engagement across web chat, online forums, and face-to-face support [1].

Summary

Professional Journey

Core Competencies

Certifications